Frequently Asked Questions
Yes, we offer 24/7 customer support via email, instagram direct messages, or by forms found lower on this page.
Most items are handmade to order. Please allow up to 5 business days for processing before your order ships. Once your package has been shipped, you’ll receive a tracking number by email. Shipping times vary depending on your location.
If you need to make a change or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, changes or cancellations are not guaranteed due to the timing of your request and whether your order has already entered the processing or production stage. You can do so by contacting our email and/or instagram direct messages found at the very bottom of this page.
Yes! We love creating custom pieces when our schedules allow. If you’re interested in a custom order, please contact us via email or instagram direct messages before placing your order to discuss fabric options, sizing, and availability. You can find our email and instagram at the very bottom of this page.
Please refer to the measurements listed on each product page to ensure the best fit for your book or e-reader. If you’re unsure which size to choose, feel free to reach out via email and/or instagram direct messages, found at the very bottom of this page, before ordering, and we’d be happy to help.
The dimensions for each makeup bag are listed on the product page. They are perfect for organizing cosmetics, skincare, chargers, pens, small accessories, medications, and other everyday essentials. If you’re unsure which size is right for you, please reach out to us via email and/or instagram direct messages found at the very bottom of this page.
To help your handmade item last as long as possible, spot clean whenever you can. If a deeper clean is needed, gently hand wash with cold water and mild detergent. Lay flat or hang to air dry. Ironing is not recommended, as some items contain polyester batting that can become flattened or damaged by heat. Please avoid machine washing and any form of high heat, including dryers, to help preserve the shape and quality of your item.
We do not currently accept returns. If you have issues with your order, please reach out to us via email and/or instagram direct messages found at the very bottom of this page.
