Who we are
Our website address is: https://threademm.com.
What personal data we collect and why we collect it
Orders
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place your order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1.5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you; for example:
- Payment providers
- Shipping providers
- Tax services
- Website services
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent
- Customer information like your name, email address, and billing and shipping information
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through WooCommerce.
When processing payments, some of your data will be passed to WooCommerce, including information required to process or support the payment, such as the purchase total and billing information.
Please see the WooCommerce Privacy Policy for more details.
Google for WooCommerce
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.
WooCommerce Tax
By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.
WooCommerce Shipping
By using this extension, you may be storing personal data or sharing data with external services. Learn more about what data is collected by Google and what you may want to include in your privacy policy.
Akismet
We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
For customers who create an account on our website, we retain inactive account information for 12 months before it is removed.
Order information is retained for 18 months for customer service, business records, tax, and accounting purposes. This includes your name, email address, and billing and shipping addresses.
WooCommerce order information is retained according to the following schedule:
- Pending orders are retained for 7 days
- Failed orders are retained for 7 days
- Cancelled orders are retained for 7 days
- Refunded orders are retained for 18 months
- Completed orders are retained for 18 months
This information is retained only as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, and meeting legal obligations.
Contact information
If you have questions about this Privacy Policy, please contact us at:
Email: emmalee@threademm.com